Last Updated: 13 February 2026
This Privacy Policy explains how Ronin (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit our website, use our services, or interact with our digital platforms.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company name
- Job title
- Account login details
1.2 Technical & Usage Data
Automatically collected information such as:
- IP address
- Device information
- Browser type
- Pages visited
- Cookies and tracking technologies
- Session duration and interactions
1.3 CRM & Marketing Data
If you use our services, we may collect:
- Lead information
- Engagement history
- Marketing automation events
- Customer journey interactions
1.4 E‑Commerce Data (If Applicable)
When integrated with your commerce platforms:
- Order metadata
- Transaction history
- Customer segmentation data
1.5 AI‑Related Processing
When agentic AI features are used:
- Input prompts
- System interactions
- Operational logs
We do not use your proprietary data to train external AI models.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Deliver CRM, automation, and MarTech capabilities
- Personalize customer journeys
- Communicate with you regarding inquiries or support
- Analyze website performance and user behavior
- Enhance AI‑driven features and automation workflows
- Ensure security and detect misuse
- Comply with legal obligations
3. Legal Basis for Processing (If Applicable Under GDPR)
We may process your data under:
- Your consent
- Contractual necessity
- Legitimate interests
- Legal compliance
4. How We Share Information
We do not sell your personal data.
We may share information with:
- Trusted service providers (hosting, analytics, CRM tools, CDP platforms)
- Payment processors (for service transactions)
- Professional advisors (legal, compliance, accounting)
- Authorities when required by law
All third‑party partners must meet strict data‑protection standards.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve site functionality
- Measure performance
- Personalize content
- Support advertising and remarketing campaigns
You can adjust cookie preferences through your browser settings.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes for which it was collected
- Meet legal or regulatory requirements
- Maintain service continuity
7. Data Security
We implement industry‑standard security measures including:
- Encryption
- Access controls
- Network firewalls
- Monitoring and intrusion detection
While we take all reasonable steps, no system is 100% secure.
8. International Data Transfers
If data is transferred outside your region, we ensure:
- Standard Contractual Clauses (SCCs)
- Adequate protection frameworks
- Contractual safeguards
9. Your Rights
Depending on your jurisdiction, you may have:
- Right to access
- Right to correct
- Right to delete
- Right to restrict processing
- Right to data portability
- Right to withdraw consent
- Right to object
To exercise any rights, contact us using the details below.
10. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 16. If we become aware of such collection, we will delete the data promptly.
11. Links to Third‑Party Websites
Our website may contain external links. We are not responsible for the privacy practices of third‑party websites.
12. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent version.
13. Contact Us
For questions about this Privacy Policy or our data practices, contact:
RONIN FZE
Email: privacy@ronin.ag
Address: Al Shmookh Business Center M 1003 – One UAQ, Umm Al Quwain, UAE
